Cancellation/Undelivered Order Policy

Cancellations are subject to a restocking fee and /or delivery fee.

A restocking fee of BBD$10 will be applicable on (1) cancellations made by the customer after the order has been collected by the carrier (2) if the customer is not at home at the time of the delivery

If you have cancelled or your order was undelivered because of your fault The replacement delivery the customer will now be asked to pay the delivery fee based your location, even If your delivery was free of charge by ShopBBMall.com because of the discounts offered on the sale.

Reasons for Undelivered Orders:

• The address given is incorrect. Double-check your address carefully when placing your order and give “Bajan” type directions to find the location. For Example: When you turn onto Street Xyz, pass two avenues on the left and turn left on the third avenue and it is the second house on the right with a pink verandah.

• Coming Soon you will be able to pin your location on Google Maps of your location.

• If the customer is not home at the time of the delivery. Be sure to indicate by phone call to ShopBBMall.com if you will not be home at the time of delivery if it is possible to reschedule.

• The carrier attempted delivery but failed. Our carriers are willing to make more the one attempt to deliver an order. If it is found that they can’t successfully deliver your order, it will be returned to us. In this instance, the delivery fee and restocking fee will now be the responsibility of you the customer.

• The customer refused the delivery for whatever reason. ShopBBMall.com will contact the customer either by call or email after completing an investigation. After the deductions of the restocking and delivery fee. Customers will receive the remainder/balance in some method of payment either in payment to your bank account or cash back appreciation bonus (ShopBBMall.com Credit) with your consent.

• The package was damaged in transit. If a package is damaged while it’s on its way to you, the carrier may return it without attempting delivery. The customer will be contacted if this occurs with suggestions of the best course of actions that we may decide on.

Late Deliveries

Possible reasons for late delivery include the following:

• Incorrect address/location and or missing details

• Missing house, apartment, building, floor, or unit number

• Severe weather conditions

The recommended actions are:

1. Double-check your address/location upon entrance. To avoid delivery problems, keep your address information up to date.

2. We will contact customer(s) in the event of unexpected delays and together we will work out something.